EthicsAdvantage Case Management Overview
The EthicsAdvantage case management system is the core of our suite of web-based ethics and compliance management tools and solutions, including EA Certify, EA Webline, and EA Document Repository.
Developed expressly to support industry ethics and compliance programs, EthicsAdvantage reflects best-of-breed characteristics from both corporate governance and technology perspectives. The dynamic nature of the system goes well beyond ensuring that reports are always up-to-date. It can be configured to your organization’s needs and characteristics and provides an interface that allows each user to select the functionality most important to them.
Some of the many features include:
- Case “approval” process (workflow capabilities that promote adherence to procedures)
- Role-based security
- Event notification capabilities
- Internationalization (enables the system to be presented in multiple languages)
- Multiple case types (e.g., Allegation, Inquiry, Referral, Feedback)
Case Management Simplified
The Case Details page presents and provides access to all case related information, such as:
- Case categorization
- Location data
- Relevant dates
- Financial exposure
- All descriptive information necessary to determine how to report on a case
Case Management and Analysis
A set of specialized query pages facilitate the management and oversight of ethics and compliance cases. Each may be configured, on an individual basis, as the application home page.
My Dashboard - A user-configurable “home” page within the application. Users configure it to include any combination of information that is important to them of the data that each user chooses to include.
My Cases - A screen that provides each user with the list of cases to which they have access, and search tools that enable users to quickly move from aggregated or general information in a report or chart on a dashboard to details of a specific case and back. Role-based security, configurable by your company’s system administrator, ensures that users have access only to the information appropriate to their role in the company.
Watch List - Each user may keep a Watch List of cases he/she would like to monitor. The Watch List page organizes cases based on activity within a user-specified time period.
Reporting
EthicsAdvantage provides three types of reporting and tracking: Reports, Charts and Ad Hoc Queries.
- A suite of reports provides case metrics by various criteria (e.g., category, geographic region, time period, or a combination of these). Report data may be exported to Excel or e-mailed as an attachment.
- A set of charts allows users to graphically view the number of cases by criteria (e.g. organizational structure or type of case) and facilitates access to detailed case information. Charts may be copied and pasted into tools such as Microsoft Word, Outlook, and PowerPoint.
- An ad hoc query feature provides the capability to locate cases by almost any attribute
Chart Interaction
Charts are a powerful tool that includes the ability to navigate into each separate data point displayed. Clicking on a column or fragment of a column retrieves the list of cases represented by that area of the chart. Selected cases from the resulting list can be added to the user’s Watch List, and clicking on one of the individual cases brings up the detail page for that case.
Ad Hoc Queries
Set search parameters based on a variety of case attributes, allowing your users to specify as little or as much information as necessary to locate cases. The resulting tabular list provides general information about each case, and provides the facility to navigate easily into the detail of each case. The list may be exported to Microsoft Excel for further analysis or reporting. In additional, the user may select cases to be added to the Watch List for monitoring or management purposes.
Member Roster
The Member Roster maintains information about each EthicsAdvantage user in your organization. The Roster is accessible to any system user. A search interface helps your users find officers that meet criteria they have specified. The Roster is also used to control access to the system. Senior Administrators have the right to modify the Roster, activating or deactivating user access to the system.
Configuration Options
A number of system configuration options exist to facilitate deployment of a solution that meets the needs of your organization’s ethics and compliance program. In addition to the administration of users, your system administrators may define and maintain much of the reference data in the system. Finally, users may set certain application level preferences, to provide a personalized experience for each user.